Shipping & Delivery

Shipping & Delivery
At The Flower Farmers we attach great importance to delivering fresh and high-quality products. We therefore ship our dahlia tubers, flower bulbs and related items at the moment they are ready for planting, so that you have the best chance of successful growth and flowering.

1. Shipping time

  • Seasonal
    Our products are highly dependent on the season and nature. As soon as the tubers or bulbs are ready to plant, we will ship your order. This means that your package will not always be shipped immediately after your order, but only when the products are at their best quality.
  • Communication about delivery date
    If there are any changes in the expected shipping period (for example due to weather conditions), we will inform you in a timely manner.

2. Shipping Methods

  • Parcel post
    We ship our products in most cases via parcel post, so you will receive a Track & Trace code (where available). This allows you to easily track the status of your order.
  • Delivery Partners
    We work with reliable delivery partners. Once your order has been shipped, you will receive an email with information about the delivery.

3. Delivery time

  • Indicative delivery time
    Within the Netherlands we aim to have your package delivered within 1-3 working days after dispatch (unless there are any unforeseen circumstances).
  • Shipping within Europe
    For orders within Europe, delivery time may vary from a few days to more than a week, depending on the country of destination.
  • Any delays
    Although we always do our best to meet the stated delivery times, unforeseen delays can occur due to, for example, public holidays, weather conditions or delays at the delivery service. We will keep you informed as best we can if there is a delay.

4. Shipping costs

  • Within the Netherlands
    For orders within the Netherlands, shipping costs may apply. These depend on the weight/size of your order. You will see the exact costs during checkout.
  • International
    For orders to addresses outside the Netherlands, different rates apply. These costs are also shown during the checkout process.

5. Receipt & Inspection

  • Check immediately
    We recommend that you check your order for completeness and possible damage immediately upon receipt.
  • Problems or questions?
    Please contact us within 2 days if there is anything wrong with the delivery or if you notice any damage. We can then quickly provide a suitable solution.

6. What if you are not at home?

  • New delivery attempt or collection point
    If you are not at home at the time of delivery, the delivery person will usually leave a message or try a second delivery attempt. Sometimes the package will be delivered to your neighbours or left at a collection point. Consult the Track & Trace to follow the status.

7. Specials & Pre-orders

  • Pre-orders
    If you have ordered products that will only be available later in the season, we will keep you informed of the schedule by email.
  • Split deliveries
    If some products are available earlier than others, we may send your order in parts. You will always receive a message about this in advance.

Questions? Feel free to contact us!
Do you have any questions about The Flower Farmers shipping and delivery procedure? Please send us an email at info @theflowerfarmers .nl or call us at 06-43190182 . We are happy to help you!