100% Flowering Guarantee

Warranty & Complaints Handling
At The Flower Farmers we do everything we can to deliver high-quality dahlia tubers, flower bulbs and related products. We guarantee the quality and origin of our products and would like to support you as best as possible in the event of a complaint or problem.

1. Guarantee of quality

  • Name Authenticity & Growth Power
    We guarantee that all tubers and bulbs supplied are true to their name, healthy and vigorous, so that you can expect optimal growth and flowering – with correct planting and care.
  • Care advice
    For best results it is important to plant and care for the products supplied in the correct manner. Please refer to the instructions on our website or the manual supplied.

2. Exceptions

  • Misuse or extreme conditions
    We cannot offer any guarantee if the bulbs or tubers are irreparably damaged due to incorrect use, incorrect storage method or extreme (weather) conditions.
  • Natural variations
    Because bulbs and tubers are natural products, color and shape may differ slightly from the images on our website. This is not covered by a warranty issue.

3. Complaints handling

Step 1: Reporting a complaint

  • Term
    Do you have a complaint about (part of) your order? Please contact us as soon as possible, preferably within 2 days of receipt. This way we can quickly map out the situation and find a suitable solution.
  • Contact
    Send an email to info @theflowerfarmers .nl or call us on 06-43190182 . In your message, state your order number, the nature of the complaint and - if possible - photos of the products you are not satisfied with.

Step 2: Assessment of the complaint

  • Information
    We sometimes ask you to send additional information or photos so that we can properly assess the complaint.
  • Term of response
    Within 14 days of receiving your complaint, you will receive a substantive response from us. If more time is needed to investigate the complaint, we will let you know when you can expect a more detailed response.

Step 3: Solution

  • Redelivery or replacement
    If your complaint is justified, we will provide a suitable solution. This could be a replacement product, if available.
  • Refund
    If a replacement is not possible (for example due to seasonality), we will offer you an alternative solution or (partial) refund.
  • Other solutions
    In certain cases we can work together to find another suitable solution, depending on your specific situation.

4. Disputes

  • Internal solution
    We strive to work it out with you. However, if you are not satisfied with the outcome of our complaint handling, you can submit a dispute to the competent court.
  • Applicable law
    Dutch law applies to all agreements (see also our General Terms and Conditions).

Questions or comments?
Do you have any questions about our warranty or complaint handling? Please feel free to contact us via info @theflowerfarmers .nl or call 06-43190182 . We are happy to help you!